Monday 16 May 2011

BSHAA Conference 2011

After the conference, party and ridiculous time spent in the car (thanks to the Forest play-off against Swansea) that was the conference over and done with for another year. Two major points to offer about the logistics: Nottingham isn't two hours drive from everywhere within England and Wales, in addition, having a conference spilt across two locations is still a poor option alongside the single centre approach.

A good mix of speakers this year with a reasonably broad set of subjects, from personal motivation to the very interesting ENT lecture albeit with a bit of a flat delivery which probably wasn't quite the tonic at the grave-yard shift: first up on the Saturday.

Highs for me personally were the Staying Brilliant session from Andy Cope and The Science of Customer Service - both of which in varying ways conveyed the importance of positive thinking through random acts of kindness.

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